Privacy Policy

This Privacy Policy describes how Pak Agro Wheel ("we," "our," or "us") collects, uses, and shares your personal information when you use our mobile application and website (collectively, the "Services").

1. Introduction

Welcome to Pak Agro Wheel, a specialized marketplace for agricultural products, tools, and services in Pakistan. Our platform connects farmers, vendors, and buyers to facilitate the trade of agricultural goods and services. This privacy policy explains how we collect, use, and protect your information when you use our Services.

2. Information We Collect

We collect the following types of information:

2.1 User Account Information

• Personal identifiers: Name, phone number, email address (optional)
• Authentication information: Password (stored in encrypted format)
• Profile information: Profile picture (optional), location

2.2 Vendor Information

• Business details: Business name, description, address, phone number, email
• Verification documents: ID proof, business license
• Additional business information: Operating hours, services offered, etc.

2.3 Product and Listing Information

• Product details: Images, descriptions, pricing, specifications, and location
• Inventory information: Stock levels, availability
• Category and classification data

2.4 Communication Data

• Messages through WhatsApp, in-app chat, and call logs
• Inquiries and responses about products
• Vendor application communications

2.5 Usage Information

• Device information: Device type, operating system, unique device identifiers
• Log data: IP address, browser type, pages visited, time spent on pages
• Interaction data: Search history, browsing patterns, product views

3. How We Use Your Information

4. Vendor-Specific Information

For users who apply to become vendors on our platform, we collect and process additional information:

4.1 Vendor Application Process

• We collect business information as specified in section 2.2 to verify your identity and business legitimacy
• Application status (pending, approved, rejected) is stored and used to manage vendor access
• Rejection reasons are stored to help vendors understand why their application was not approved

4.2 Vendor Dashboard Data

• Sales statistics, product performance metrics, and customer interaction data
• Order history and fulfillment information
• Vendor ratings and reviews from customers

4.3 Vendor Data Sharing

When you become an approved vendor:

• Your business name, description, and contact information become publicly visible to potential customers
• Your business location may be displayed on maps to help customers find your products
• Customer reviews and ratings of your business will be visible to other users

5. Third-Party Integrations

We integrate with the following third-party services:

• WhatsApp Business API: For messaging between users and vendors
• Firebase: For authentication, database, and push notifications
• Google Cloud Storage: For storing user data, product images, and vendor documents
• Payment Processors: To facilitate secure transactions (when applicable)
• Google Maps API: To display location information for products and vendors

Each of these services has their own privacy policies governing how they handle your data. We encourage you to review their policies for more information.

6. Data Security

We implement robust security measures to protect your information, including:

• Secure Authentication: Phone verification and secure login processes for all users
• Data Encryption: Encryption for sensitive data in transit and at rest
• Access Controls: Strict access controls limiting who can access user data
• Regular Security Audits: Ongoing monitoring and security updates
• Secure Document Storage: Vendor verification documents are stored securely with restricted access

While we implement these safeguards, no system is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee its absolute security.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to your personal information we hold
• Correction: You can update or correct inaccurate information through your account settings
• Deletion: You can request deletion of your account and associated data
• Opt-out: You can opt-out of marketing communications and certain data uses
• Data Portability: You can request your data in a structured, commonly used format
• Vendor Status: Vendors can request to deactivate their vendor status while maintaining a regular user account

To exercise these rights, please contact us using the information provided in the Contact section.

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

9. Changes to Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through:

• In-app notifications
• Email (if you've provided one)
• A notice on our website or app before the changes take effect

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at: